Return Policy

At MoodFlips Pillows, we are committed to providing high-quality products and a great customer experience. However, due to the custom nature of our products, we have a strict return policy in place. Please read the following terms carefully before making a purchase.

Order Cancellations

We understand that sometimes you may change your mind after placing an order. Orders can only be canceled within 12 hours of purchase. Once the order has been processed and shipped, it cannot be canceled.

Returns & Exchanges

We do not accept returns or exchanges unless the item you purchased is defective or damaged. If you receive a defective or damaged item, please contact us immediately at moodflipspillows@gmail.com with the following details:

  1. Your order number
  2. A clear photo of the damaged or defective product
  3. A description of the issue

Eligibility for Returns

To be eligible for a return or exchange due to a defective or damaged item, the following conditions must be met:

  • The item must be unused, in the same condition that you received it, and in the original packaging.
  • You must notify us of the issue within 7 days of receiving the product.
  • The product must be returned within 30 days of delivery.

We reserve the right to deny any return or exchange request that does not meet these conditions.

Non-Returnable Items

Due to the nature of our products, the following items are non-returnable:

  • Items that are not defective or damaged
  • Items that have been used or altered after delivery
  • Items returned without prior approval from our customer service team
  • Sale items or items purchased with a discount code

Return Process

If your return is approved, we will provide you with return instructions, including the return address. Please do not send your product back without receiving approval, as it may result in your return being rejected.

The customer is responsible for paying the shipping costs for returning the item. Shipping costs are non-refundable.

Refunds

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If your refund is approved, it will be processed, and a credit will be applied to your original method of payment within 7-10 business days.

Please note:

  • Shipping fees are non-refundable.
  • Any refund issued will only cover the cost of the product, excluding any shipping fees incurred.

Late or Missing Refunds

If you haven’t received your refund within the expected timeframe, please first check with your bank or credit card company, as it may take some time for the refund to be officially posted. If you’ve done this and still have not received your refund, please contact us at moodflipspillows@gmail.com.

Damaged or Defective Items

If your product arrives damaged or defective, please contact us within 7 days of receiving your order with the required information (order number, photos of the damage, and a description of the issue). We will review your request and, if approved, we will issue a replacement or refund.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at moodflipspillows@gmail.com.

Contact Information

For any questions regarding our return or refund policy, please contact us at moodflipspillows@gmail.com. We are happy to assist you.

Key Features of This Policy:

  1. Strict Return Conditions: Only defective or damaged items are eligible for returns, with specific requirements for photos, order numbers, and condition.
  2. Limited Return Window: Customers must notify you within 7 days of receiving the product and return it within 30 days—this reduces the likelihood of returns.
  3. Non-Returnable Items: This covers products that are not defective, used items, and sale items—further limiting return requests.
  4. Customer Pays Return Shipping: Shipping costs for returns are borne by the customer, protecting your margins.
  5. Refund Exclusions: Refunds only cover the product cost, excluding any shipping fees, which protects you from losing money on fulfillment costs.

This air-tight policy ensures you minimize the financial risk associated with returns while offering a fair solution for defective or damaged products.